https://www.laurakluball.design/contactme daily 0.75 2022-06-11 https://www.laurakluball.design/about daily 1.0 2025-06-02 https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/09f1bb06-b3ea-4de3-8642-f6f43e63ff2f/IMG_5351.jpg https://www.laurakluball.design/myrole daily 0.75 2022-06-14 https://www.laurakluball.design/designstudio daily 0.75 2022-06-02 https://www.laurakluball.design/customer-interview-guide daily 0.75 2022-06-09 https://www.laurakluball.design/portfolio-2 daily 0.75 2025-06-02 https://www.laurakluball.design/portfolio-2/racc monthly 0.5 2022-06-11 https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/0e7dac64-55fc-44dd-bc86-133e208b9eae/Desktop+prototype+image.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/8927e532-09a2-41bd-97b8-10590d4be911/02_Adoptalife_Yellow.jpg My Work - Richmond Animal Care + Control Saves Lives Image adapted by Victoria Weiss https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/a1646b0f-5512-4626-9372-7aac8ea22494/Insight+%234+Pic.jpg My Work - Richmond Animal Care + Control Saves Lives - Insight #4 After clicking the “see available RACC pets” button, we were re-directed to adoptapet.org, causing a disconnect. We initially thought the re-direction was a mistake and went back to the previous page to try again. Some other frustrations we encountered while testing the adoption process were about the search and filter features. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/21fe5cc0-fcee-47fa-aba2-55c555b7cee4/Insight+%232+Pic.jpg My Work - Richmond Animal Care + Control Saves Lives - Insight #2 The biggest pain point we noticed while going through the adoption process navigation flow was being redirected multiple times after clicking adopt, rather than being brought straight to a list of available dogs. The first step we were took was to click on the black “adopt” link at the top of the screen. This action brought us to the next page. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/39213494-7941-40fa-a724-8cdbd43533fa/Insight+%231+Pic.jpg My Work - Richmond Animal Care + Control Saves Lives - Insight #1 We found pain points in the adoption process, not in donations and volunteering. After analyzing our research data, our team discussed the findings and agreed that there were no major pain points associated with the donation and volunteering pathways. Both processes are straightforward and easy to navigate. However, we did we run into a few snags with the adoption process. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/379bc180-39fc-4cfc-be57-b49bdea9b37d/Insight+%233+Pic.jpg My Work - Richmond Animal Care + Control Saves Lives - Insight #3 When we arrived to the “Adopt from RACC page, we had to scroll through text to “see available RACC pets” button. This caused some discomfort, because we had to scroll through a chunk of text to find the “Available RACC pets” button. Once we found the button, we clicked on it, expecting to be brought to a list of available pets on the RACC site, but we were re-directed to another website, adoptapet.org, which caused a disconnect. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/49dfeb6e-c94a-41f6-aad5-5fa4a5d6d03a/Survey+Pic.jpg My Work - Richmond Animal Care + Control Saves Lives - What Do Pet People Want? Now that we had narrowed our focus pathway as the adoption process, we were ready to move onto figuring out who are target users are and how they go about adopting pets. To do this, we conducted a survey of 16 current, or soon-to-be, pet parents. With our survey, we hoped to learn: Where do people look for pets? How do users communicate with the individuals or organizations they get their pets from? What do users prioritize when looking for pets? What are the pain points people are currently experiencing when finding and obtaining a new pet? https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/77284f26-2087-4408-9705-3bd54a36c66f/LK+Design+Studio+Sketch.jpg My Work - Richmond Animal Care + Control Saves Lives - The Problem: Prospective adopters need an efficient way to narrow their pet search, along with a consistent way to communicate with the rescue so that they can easily and enjoyably adopt dogs that meet their needs. As a team we conducted a design studio to ideate solutions for the problem. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/74683875-99a6-44b2-8091-22dd0157e969/03_QUIZOPUG_GRAY.jpg My Work - Richmond Animal Care + Control Saves Lives Image created by Victoria Weiss https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/0d856bdc-b4f2-4c67-8926-7ca4e950e897/Steve+Journey+Maps.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/0b443d63-5eb5-442d-aae3-94556a549e51/Cathy+Journey+Maps.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/b4c45ec4-51fe-4f7c-b428-d26ed90a6bd1/unsplash-image-5QiGvmyJTsc.jpg My Work - Richmond Animal Care + Control Saves Lives - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1654257351381-C5ULCO0ZJYGZMJA38ZUU/Portal%2BPage%2BWireframe.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1654257424743-968LIM7KZEVX6PBKSF89/View%2BDogs%2BPage%2BWireframe.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1654257495835-XYN87QDOOJ3A8TB8230B/Single%2BDog%2BViewing%2BPage%2BWireframe.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/a7ea42dd-8510-421b-a23c-daa8d7be7894/Persona+1_CathyTheCommunicator_RACC+copy.jpg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/d6ec7f2b-4a59-4465-a459-c4549148b2f5/Application+Large.jpeg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/fed5d8f6-624a-4c3b-8781-217d4ae7c090/Home+page+Large.jpeg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/5a1bf915-6cac-45b3-a5e4-40c9fe0b7486/Quiz+1+Large.jpeg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/d15e776a-f2a8-46d2-ad9a-d4429e022aba/Quiz+9+Large.jpeg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/701f73a0-6573-425f-82d6-5bce62271886/Single+Dog+Viewing+Page+Large.jpeg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/aa63280f-6cb8-4143-ad68-c079f6a53e6a/View+Dogs+Page+Large.jpeg My Work - Richmond Animal Care + Control Saves Lives https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/6209173c-d654-4c8c-87f2-40c6522e3da2/Persona+2_SteveTheSearcher_RACC.jpg My Work - Richmond Animal Care + Control Saves Lives https://www.laurakluball.design/portfolio-2/thehomedepot monthly 0.5 2025-05-19 https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/6be37b65-294a-4dd2-b142-375577ade009/Group+1.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1b5e5857-0869-49b4-8da6-14a75993bf9b/Trifecta+of+Innovation.jpg My Work - The Home Depot Helps Doers Get More Done. - Make it stand out Adobe Stock Image https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/7f7d6601-e654-4e0a-b8d4-0b6b14ca0688/C.I.G.+Pg+1.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/e70a9a1f-7566-4f4b-aff7-ba3f19076392/Affinity+Map+Pic.jpg My Work - The Home Depot Helps Doers Get More Done. - As a team we synthesized our user interviews by completing an affinity map and identifying key trends and insights. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/84213350-2558-466d-a4c2-ae107f8cd3db/Screen+Shot+2022-06-05+at+10.58.29+PM.png My Work - The Home Depot Helps Doers Get More Done. - In addition to conducting user interviews, we sent out a survey to our network of Home Depot shoppers. We wanted to get some more information about how our customers communicate with The Home Depot and what their experiences are like. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/e8e2652b-fade-4cf4-9364-7687dc3d39c4/Dan+Persona_6.10.22.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/f810dec3-0279-4d2d-a788-369776ddfca7/Dambi+Persona_6.10.22.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/997ab6c6-cb12-4ef8-b62d-cd790960d5ba/DIFM+Dan+Journey+Map.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1aa61213-3ac0-4844-8ee8-05a869529287/DIY+Dambi+Journey+Map.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/b2164de7-3d7f-4f40-9ea7-ab7c9dae0735/Design+Studio+Pic+6.7.22.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/b5ed98ab-1121-4706-98e6-82ae47e84825/6.8.22+Voiceflow+Tutorial+Pic.jpg My Work - The Home Depot Helps Doers Get More Done. - I learned how to use Voiceflow prototyping software by watching tutorial videos! https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/2b647c9b-f750-413b-9072-5fd9b2763e8f/Voiceflow_Prototype_DIFMD.jpg My Work - The Home Depot Helps Doers Get More Done. - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/e84da433-befe-46e4-85f4-3533a732176f/DIFM+Dan+Proto+Pic+CC+Voice+Call+6.7.22.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/b49184e2-2bd6-4c1e-be70-a2bbf7e1e1e7/Dambi%27s+IVR+Convo+Pic+6.10.22.jpg My Work - The Home Depot Helps Doers Get More Done. - Make it stand out Dambi’s IVR experience AFTER usability testing. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/014ad170-d913-484d-99a6-35beb7ff32d7/DIY+Dambi+Proto+Pic+2nd+Lang+6.7.22.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/18f1c017-0da1-4be3-8736-07f473fbcb7e/Home+Depot+Home+Page+Pic+6.10.22.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/a6488228-b5cc-4c8a-b435-349d45170b00/THD+Values+Pic_6.10.22.jpg My Work - The Home Depot Helps Doers Get More Done. The Home Depot project was challenging, but also incredibly rewarding. This was the first time that we were exposed to interactive voice response system design, so we had a lot to learn in a very short period of time. Throughout this three-week design sprint, we worked hard to meet with as many stakeholders as possible, so that we could learn about the project goals and objectives from all perspectives. As a conversational designer, I watched countless tutorial videos and collaborated with my colleague, Ellie, to learn how to use Voiceflow prototyping software and problem solve when we ran into roadblocks. If we had another 6 months to work on this project, we have so many ideas we would love to help implement. We feel that we could enhance the IVR and chatbot personality by giving it a voice that represents the mission and eight core values of The Home Depot. Additionally, we would continue to improve the accessibility of both the IVR system, and the website platforms. In the last section, next steps are listed in greater detail. https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1654877720542-N1UC78T4BV0RG3IZVWD8/6.8.22%2BDIFMD%2BConversation%2BWireframe.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1654881136029-J8DVDZPIFKKXX4A3NUAZ/6.8.22%252BFigma%252BWireframe%252BPic.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1654884409248-63748J83XICB0E9TC2V4/Mobile%2BProto_Contact%2BUs%2BPage_6.10.22.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1654884620494-C3IE81AWE86NSP5QDJWK/HD%2BRobot%2BPic.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1654890667140-GCQJ8WIIBPNW764670PP/Before%252526After_Mobile%252BUsability%252BTest%252BPics.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1654891366112-OZP0A3Y4VZZCD5FSDDD3/%233+Mobile+Before+%26+After+Usability+Test+Pics_6.10.22.jpg My Work - The Home Depot Helps Doers Get More Done. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1654892409727-NTP3Q42A7DHGBTB0BT05/edited+Insight+%232+Usability+mobile+test.jpg My Work - The Home Depot Helps Doers Get More Done. https://www.laurakluball.design/portfolio-2/cmcb monthly 0.5 2022-06-23 https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1656153484718-GOOS4PXQZE03EH8FPM9N/unsplash-image-YLSwjSy7stw.jpg My Work - Charnice Milton Community Bookstore Levels the Playing Field https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/93f7917c-6a81-45c0-9f6e-239f63c49c24/CMCB+Storefront+Pic.jpg My Work - Charnice Milton Community Bookstore Levels the Playing Field https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/c0ac415c-8036-4942-a71d-196a45afe255/CMCB+Current+Web+Pic+.jpg My Work - Charnice Milton Community Bookstore Levels the Playing Field Current Site Home Page https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg My Work - Charnice Milton Community Bookstore Levels the Playing Field https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg My Work - Charnice Milton Community Bookstore Levels the Playing Field https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg My Work - Charnice Milton Community Bookstore Levels the Playing Field https://www.laurakluball.design/portfolio-2/thehomedepot-5m93g monthly 0.5 2025-05-19 https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/400c796c-4b6a-4ea2-995d-9d5f1f70f268/PG+redesign+homepage.jpg https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/0c8f2a93-e693-4e23-8d69-18a24cc70d42/PG+Current+State.png https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/e70a9a1f-7566-4f4b-aff7-ba3f19076392/Affinity+Map+Pic.jpg https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/b5ed98ab-1121-4706-98e6-82ae47e84825/6.8.22+Voiceflow+Tutorial+Pic.jpg My Work - Enhancing Associate Learning with AI in PocketGuide - I learned how to use Voiceflow prototyping software by watching tutorial videos! https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/2b647c9b-f750-413b-9072-5fd9b2763e8f/Voiceflow_Prototype_DIFMD.jpg My Work - Enhancing Associate Learning with AI in PocketGuide - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/e84da433-befe-46e4-85f4-3533a732176f/DIFM+Dan+Proto+Pic+CC+Voice+Call+6.7.22.jpg My Work - Enhancing Associate Learning with AI in PocketGuide https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/b49184e2-2bd6-4c1e-be70-a2bbf7e1e1e7/Dambi%27s+IVR+Convo+Pic+6.10.22.jpg My Work - Enhancing Associate Learning with AI in PocketGuide - Make it stand out Dambi’s IVR experience AFTER usability testing. https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/014ad170-d913-484d-99a6-35beb7ff32d7/DIY+Dambi+Proto+Pic+2nd+Lang+6.7.22.jpg My Work - Enhancing Associate Learning with AI in PocketGuide https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/18f1c017-0da1-4be3-8736-07f473fbcb7e/Home+Depot+Home+Page+Pic+6.10.22.jpg My Work - Enhancing Associate Learning with AI in PocketGuide https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/a6488228-b5cc-4c8a-b435-349d45170b00/THD+Values+Pic_6.10.22.jpg My Work - Enhancing Associate Learning with AI in PocketGuide The Home Depot project was challenging, but also incredibly rewarding. This was the first time that we were exposed to interactive voice response system design, so we had a lot to learn in a very short period of time. Throughout this three-week design sprint, we worked hard to meet with as many stakeholders as possible, so that we could learn about the project goals and objectives from all perspectives. As a conversational designer, I watched countless tutorial videos and collaborated with my colleague, Ellie, to learn how to use Voiceflow prototyping software and problem solve when we ran into roadblocks. If we had another 6 months to work on this project, we have so many ideas we would love to help implement. We feel that we could enhance the IVR and chatbot personality by giving it a voice that represents the mission and eight core values of The Home Depot. Additionally, we would continue to improve the accessibility of both the IVR system, and the website platforms. In the last section, next steps are listed in greater detail. https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg My Work - Enhancing Associate Learning with AI in PocketGuide https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg My Work - Enhancing Associate Learning with AI in PocketGuide https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1654877720542-N1UC78T4BV0RG3IZVWD8/6.8.22%2BDIFMD%2BConversation%2BWireframe.jpg My Work - Enhancing Associate Learning with AI in PocketGuide https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1654881136029-J8DVDZPIFKKXX4A3NUAZ/6.8.22%252BFigma%252BWireframe%252BPic.jpg My Work - Enhancing Associate Learning with AI in PocketGuide https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1654890667140-GCQJ8WIIBPNW764670PP/Before%252526After_Mobile%252BUsability%252BTest%252BPics.jpg My Work - Enhancing Associate Learning with AI in PocketGuide https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1654892409727-NTP3Q42A7DHGBTB0BT05/edited+Insight+%232+Usability+mobile+test.jpg My Work - Enhancing Associate Learning with AI in PocketGuide https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1654891366112-OZP0A3Y4VZZCD5FSDDD3/%233+Mobile+Before+%26+After+Usability+Test+Pics_6.10.22.jpg My Work - Enhancing Associate Learning with AI in PocketGuide https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1654884620494-C3IE81AWE86NSP5QDJWK/HD%2BRobot%2BPic.jpg My Work - Enhancing Associate Learning with AI in PocketGuide https://images.squarespace-cdn.com/content/v1/6281a599fc7a7500eeed3759/1654884409248-63748J83XICB0E9TC2V4/Mobile%2BProto_Contact%2BUs%2BPage_6.10.22.jpg My Work - Enhancing Associate Learning with AI in PocketGuide https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg My Work - Enhancing Associate Learning with AI in PocketGuide https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg My Work - Enhancing Associate Learning with AI in PocketGuide